Job Fair Details
Warranty Corporation of America Technical Customer Service Representative Employment Fair
Wednesday, February 6, 2008
DeKalb Workforce Development
10:00am - 2:00pm
320
Church Street
Decatur, Georgia 30030
(Adjacent to the MARTA Decatur Train Station)
Call 404-371-3038 for more information or email: srmims@co.dekalb.ga.us
Are you able to troubleshoot computer hardware? Are you an energetic self-starter with great communication skills? If so Warranty Corporation of America is looking for you!!
Professional Dress is required. Free Admission. No jeans, sneakers, midriff tops, or shorts allowed. This is your golden opportunity to meet one on one with hiring managers. Bring several copies of your resume.
Lines will begin to form at 9:00 am.
Warranty Corporation of America (www.waca.com), an Asurion Company, is currently seeking Technical Service Representative staff for our Norcross based Customer Service Call Center facility. The ideal candidate will be an individual who is energetic and a self-starter looking for a challenge with proven technical service skills. If you are detail oriented, express your ideas clearly and converse comfortably with customers and peers towards win-win resolutions then this just may be the career opportunity for you. TSR's (Technical Service Representatives) provide telephone technical support to callers utilizing appropriate troubleshooting methods and procedures to assist the customer with an immediate correction of their problem or determining the process necessary to reach resolution. Due to our tremendous growth we have experienced and the onset of new clients, we are quickly ramping up with the BEST and the BRIGHTEST talent! Candidates should also have proficiency with Windows XP and hands on experience working with computer hardware components. Our tech center is a 24/7 shop and Techs should be flexible enough to work second shift and weekends.
POSITION REQUIREMENTS: Technical Service Representative (TSR) Salary: $13.46 - $15.40 per hour Education: High School diploma or equivalent (G.E.D.) and A+ Certification preferred. Associate's degree (A.A.) or equivalent from two-year college or technical school preferred. Experience: Six months to one year of related Customer Service experience and/or training or equivalent combination of education and experience preferred. Position Competencies: Ability to troubleshoot computer hardware related components via the telephone; Ability to work with various computer software programs, Windows, and other related programs; Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to understand problems involving multiple variables in standardized situations; Must be able to represent the department and WaCA in a professional manner through written and oral communications. BILINGUAL IN SPANISH AND ENGLISH IS HIGHLY DESIRABLE.